Email: For email support, you can contact them at This is a good option if you prefer written communication or need to send documents or images to support your inquiry.They are closed on major holidays like the 4th of July, Christmas Day, New Year’s Day, and Thanksgiving Day. The call center operates Monday to Friday from 8 a.m. Phone: You can reach their customer service team at 1(804) 414-2590. To contact LaserShip's customer service, you have several options: Instead of a direct phone line, the service is organized into specific categories on their website, so you can quickly find the help you need, whether it's about rates, tracking, or a lost tracking number. The package has successfully been delivered to the recipient's address.Īt LaserShip, the customer service system is streamlined for efficiency. The package is with the delivery driver and is on its way to the recipient's address. The package has left the LaserShip facility and is in transit to its next destination. The package has arrived at the local LaserShip facility and is being prepared for final delivery to the recipient. Package received by your local LaserShip facility and is processing for delivery, see Estimated Delivery Date The package is in transit and is en route to the designated LaserShip facility. Your package has been received and is on its way to your LaserShip Facility, see Estimated Delivery Date The package is still with the seller and has not yet been handed over to LaserShip for delivery. Please continue to check your tracking for real time updates We're awaiting receipt of your package from the seller. Here are examples of updates you might see when tracking your packages. population.When you track your LaserShip packages on Ship24, you will receive tracking notifications that get updated every time they reach another point. Once complete, retailers partnering with OnTrac will be able to reach approximately 80% of the U.S. In 2023, OnTrac is pursuing further growth initiatives aimed at supporting its retail customers, including a network expansion to Texas in the urban megaregion of Austin, Dallas-Fort Worth, Houston, and San Antonio to reach an additional 19 million consumers. Since combining networks, OnTrac has launched a transcontinental delivery service to move packages from coast to coast in as little as 3 days, helping retailers reach 250 million consumers across 31 states and Washington, D.C. By using the OnTrac name and infusing elements of the LaserShip visual identity, the new branding honors the company’s past, while providing a fresh look and feel that represents the future. The new brand identity is rooted in the company’s shared strengths and values. We are excited for what the future holds for OnTrac, as we continue to focus on providing industry-leading service to our customers.” Retailers can look to OnTrac as a long-term partner that can help them gain a competitive advantage through faster delivery, lower operational costs, greater flexibility, and a nationwide scale. “Uniting under a single brand further cements our role as a critical part of the e-commerce infrastructure and proven alternative to other national carriers. “We are thrilled to announce that we have come together as OnTrac and release our new brand identity,” said Josh Dinneen, Chief Commercial Officer of OnTrac. Together, the companies’ complementary East and West Coast delivery footprints empower retailers to reach consumers in the country’s most populated regions with faster, more reliable home delivery at a lower cost. The companies’ extensive rebranding initiative, which includes a new name, logo, website, and visual identity, comes as a result of the 2021 transaction that placed LaserShip and OnTrac Logistics under shared ownership to form the first coast-to-coast partner of choice for last-mile e-commerce deliveries. (“OnTrac Logistics”) announced today that the companies will be jointly marketed under the name “OnTrac” and launched a new brand identity. dba OnTrac Final Mile (“LaserShip”) and OnTrac Logistics, Inc. MaLeading e-commerce parcel carriers LaserShip, Inc. Completion of the rebranding initiative, including uniting under the name “OnTrac,” marks a key milestone in cementing the company’s role as a proven alternative to national carriers.
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